Hotel · Hanoi · Ha Noi Municipality
Grande Collection Hotel & Spa
A four-star hotel in Hanoi's Old Quarter, steps from Hoan Kiem Lake, known for its attentive staff and well-equipped rooms.
- 9.2 guest rating from 3,641 reviews
- Central location near Hoan Kiem Lake
- Spa & wellness centre on site
9.2
Perfect
3641 reviews
Booking.com 9.2 · 3641 reviews
About
Grande Collection Hotel & Spa
Grande Collection Hotel & Spa occupies a prime spot in Hanoi's Old Quarter, putting you within walking distance of Hoan Kiem Lake, Thang Long Water Puppet Theatre, and the city's most atmospheric streets. With a 9.2 guest rating across 3,641 reviews, it's a property that consistently impresses travellers.
The hotel pairs modern comforts with the convenience of a 24-hour reception, currency exchange, and a full spa. Rooms come with amenities like free Wi-Fi, air conditioning, minibars, and even in-room computers. There's also a coffee shop, business centre, and meeting facilities for those mixing work with leisure.
- Non-smoking rooms
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Staff consistently praised — Guests repeatedly highlight the friendly, helpful, and professional service, from arranging tours to fixing room issues promptly.
- Central Old Quarter location — Walking distance to Hoan Kiem Lake and other attractions, with a quiet atmosphere despite being central.
- Modern, well-equipped rooms — Newly furnished rooms with amenities like in-room computers, air conditioning, and minibars, noted as clean and comfortable.
- Great value for the class — Guests often mention the comfort and presentation relative to the price paid, and the included breakfast adds to the value.
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Worth weighing
4 to weigh- Rooms can be tight for larger groups — While most guests find rooms spacious, at least one review notes that some rooms may feel cramped for bigger parties.
- Inconsistent housekeeping — A minority of guests mentioned cleanliness issues in the bathroom, despite the rooms being generally new and well-maintained.
- Location not ideal for everyone — One guest found the hotel far from Hoan Kiem Lake and tourist points, with few restaurants or exchange services in walking distance.
- Variable night staff communication — A single review reported poor English and perceived dishonesty from night staff, though this is not a common theme.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Triple Room
- Sleeping arrangements for 3 persons
Junior Suite
- 1 King-size bed
Elegant Double Room
- 1 Double bed
Family Room
- 2 King Size Beds,2 Single beds,1 King-size bed
Family Triple Room
- Sleeping arrangements for 3 persons
Deluxe Room
- 1 King-size bed,2 Single beds,1 Double bed
Deluxe Triple Room
- Sleeping arrangements for 3 persons
Deluxe Family Room
- 2 King Size Beds
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking rooms
- 24-hour reception
- Lift
- Safe deposit box
- Currency exchange
- ATM/Cash machine
- Luggage storage
- Locker room
- VIP check-in/ -out
- Express check-in/ -out
- 24-hour security
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Food & Drink
- Coffee shop
- Snack bar
- In-room breakfast
- Special diet menus
- Welcome drink
- Happy hour
Spa & Wellness
- Spa & wellness centre
- Jacuzzi
- Massage
- Beauty treatment
- Open-air bath
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Tea and coffee facilities
- Flat-screen TV
- In-room computer
- Direct dial telephone
- HBO available
- CD player
- AM/FM alarm clock
- Bathtub
- Free toiletries
- Electric kettle
- Ironing facilities
- Turndown service
- Sitting area
- Terrace
- Parquet floor
Services
- Housekeeping
- Laundry
- Dry cleaning
- Car hire
- Tours/Ticket assistance
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
- Shops/Commercial services
- Barber shop
Accessibility
- Rooms/ Facilities for disabled
- Wheelchair access
- Toilet for disabled
- Bathroom for disabled
Family
- Cots
- Children's buffet
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.2/10 from 3,641 reviews
Booking.com · 9.2 · 3641 reviews
9.2Verified guest“Breakfast was decent, though not exceptional.”
9.2Verified guest“Comfortable and well-presented for the price, with friendly and helpful staff who quickly fixed a door lock issue.”
9.2Verified guest“A very pleasant stay — the staff were informative and arranged trips without any trouble. The location is great, just minutes from Hanoi's attractions, and the room was new, clean, and well maintained. I'd return without hesitation.”
9.2Verified guest“The hotel is new, but it's far from Hoan Kiem Lake and away from tourist spots — no restaurants or currency exchange within walking distance. The room was beautiful, but the bathroom wasn't clean. Night staff had poor English and seemed dishonest. Given the price, I couldn't recommend it.”
9.2Verified guest“Staff were exceptionally friendly and helpful, always up for a chat. They arranged a replacement tour when our Halong Bay cruise was cancelled, helped confirm our return flight, and carried luggage. Rooms were new and well-equipped, even with a computer. The included breakfast was great, and we walked everywhere from this central location.”
9.2Verified guest“Right by Hoan Kiem Lake, everything was walkable. Breakfast offered many choices and the staff were super friendly, even opening doors for us — a lovely touch.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Thang Long Water Puppet Theatre: A 900-metre stroll from the hotel, this iconic theatre showcases traditional Vietnamese water puppetry.
Hoan Kiem Lake: Just a short walk away, the lake is a peaceful spot for a morning walk or evening stroll, surrounded by history and local life.
Old Quarter: The hotel sits within this bustling network of streets, known for its shops, street food, and historic architecture.
46 - 48 Bat Su Hoan Kiem Hanoi, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 32 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Are pets allowed at the hotel?
No, pets are not allowed.
Does the hotel have airport shuttle service?
Yes, there is a paid airport shuttle available.
What dining options are available?
The hotel has a coffee shop and a snack bar, and offers in-room breakfast and special diet menus.
Is there a spa on site?
Yes, the hotel features a spa and wellness centre with massage and beauty treatments.
Does the hotel offer family rooms?
Yes, there are Family Rooms and Deluxe Family Rooms, some accommodating up to 4 guests.
The bottom line
Grande Collection Hotel & Spa earns its strong reputation through attentive staff, a central location, and modern rooms at a fair price. While a few guests note minor issues like room size or housekeeping, the overwhelming majority praise the experience.
9.2A reliable choice for exploring Hanoi's Old Quarter
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